We inspire loyalty with top notch customer service!  Read what our customers have to say!!

The business is absolutely honest. Their ability to repair vehicles is amazing. He had experienced problems with his vehicle close to a year, and had gone to several businesses, but none of them worked out the problem. English Auto was able diagnose, and repair the problem for a good price. He left his wife's E320 Mercedes Benz there for general maintenance and repairs, when he picked up his vehicle. Aaron S. in Columbia

​My fiancé needed an alternator for her Nissan Altima. Not only did they beat the price of any competitor, but Nissan isn't a brand they specialize in the repair of. They made my entire experience quick and easy. I am a customer for life. All my friends that drive a BMW know about this place because of the excellent service I received. I have absolute faith and confidence in Shane. Michael P. in Silver Spring

I have been a customer since they've opened. I will not let anyone else service my car! They know what they've doing and they do it well! I can trust that Shane and Mike will always treat me and my car right! They are always there when I need them and most importantly, they are fair and I have never had a problem with anything! They know everything there is to know about Jaguars and many other brands! If you want your car fixed right the first time, English Auto is where you need to take it for service! My Jaguar is 13 years old and they keep it running like new!!!!! I TRULY LOVE THEM AND THE SERVICE THEY PROVIDE!!!##Roxanne D C in Lanham, MD

Simply the best!!! Shane has come to my rescue once again. I could not be more grateful. I was stranded and Shane took my numerous frantic calls until I was safely on my way home with the tow driver. My Jag is running better than ever after he gave it his special servicing. He even picked me up to take me to the shop to pick up my almost 20 year old "baby". Thank you for your incredible service and your kindness. You put "service" in customer service. I could not thank you too much. Tina McKnight

Dear Shane, I want to write and thank you for the recent service on my Jaguar. Not only did you find the source of the problem, but you fixed it promptly. As you recall, when my car would not start a couple of weeks ago, my former mechanic was sure that the timing belt was broken. He ran a number of diagnostic tests and insisted that the extent of the damage required me to get a new engine.  A friend of work suggested I have it towed to  your shop and get your opinion. I was astonished to hear you say that the engine was in excellent condition. You discovered the the problem was a dead battery and the cylinders were flooded. What a difference!!  Thank you for your courteous and honest service. I will call you first for service from now on. With all best wishes, Roger Weinheimer

Shane,  You and your staff are phenomenal. They took the time not only to address and fix the problem but also explain som things about my car to help me going forward. I'm so glad Mike recommended you and there's not doubt why he did. I was truly satisfied with the treatment and service I received...thanks a million!!  J. Chris Allen

Shane, The Society of Prevention of Cruelty to Animals of Anne Arundel County, Maryland, Inc., has received a donation in your honor from Barbara Gordon. The donation will be used to care for our shelter animals. This act of kindness will benefit the many animals under our care. We will publish an acknowledgement in the next issue of our newsletter, and we will send a copy to you. Thank you for being a friend to the animals. Kindest Regards, Rita Melvin

Dear Shane, I am so thankful for the excellent service you have been  providing for my 2003 S-type Jaguar. You are truly the best service representative I have ever done business with and certainly the most honest.  Before a good freind of mine recommended you I had been having my car serviced at two other Jaguar dealerships. I was never satisfied and always felt I was being overcharged. When I brought my car to you I asked you to take a look at the paper work indicating the service I had previously had done at other jaguar service departments you immediately noticed that I had been charged by the second service department for work that had recently been done by the first dealership and did not need to be done again. You even called the manager of the service department and discussed the matter with him.  Thanks to you I was reimbursed for the charge. When I had a problem with the engine light coming on you told me that your service department needed to take another look at my car at no charge to me because that was a problem you had checked at my prior visit.  In the thirty years or more that I have been having service done on my cars I have never been provided with such honest and excellent service.  I am so thankful to you and your service department and I will be recommending English Auto to all my friends.  Thank you! Thank you! Thank you! Sincerely Donna L Britton-Hughes

Shane and Mike, I Just wanted to get a quick note off to thank you again for the work on the Jag. You have a dedicated lifetime customer! See you in a few months. Keep up the good work!  Best Regards, James Pace

Dear Shane and Mike, Congratulations upon the opening of English Auto!!  After years of outstanding service from you on both my Jaguars at Laurel Jaguar, I was thrilled that you decided to open your own service. I'm happy to say that between Sep. '05 and Aug. '06, no one else touched my car. You expertise and integrity are unmatched. This note represents a photo of my Jaguar XKR at last years Concourse d'Elegance sponsored by NEJOC. It took 1st place in the Championship division for its class. It also too 1st pace at British Car day in June '06 a competition that is won by popular vote.  Regards for your continued success, Bettie Lewis. 

Dear Shane and Mike, Recently I was having problems with the performance of my Jaguar. It sputtered and coughed and didn't give me the performance I was used to. I would go to pass another car on the beltway and had to pull back into my lane as the car did not respond. After consulting with the both of you, it was determined that one or two of my coils might be bad. The only downside was that until a warning light appeared on the dash, I would have to wait for the computer to determine which coil(s) were at fault.  I decided at that point to replace all of the coils at the same time. Since then, I can't tell you how much better my car has performed. It feels almsot as if it was the car I drove out of the dealership when I bought the Jag new. Please share my comments with your customers. Once one coil goes, replace the lot...These are my thoughts. Regards, Stan Kline

Shane, My name is John Burchett and my wife and I just recently had our vehicles serviced by you at your shop. She has a Saturn Vue and I have a Toyota 4Runner. I just wanted to take a minute to share with you that I was very impressed with your customer service. I am a business owner myself and it's very nice to come across a business in today's world where customer service is important. We were very comfortabel with the service performed and felt that the customer was what was most important, not the dollar. That doesn't seem like an easy combination to find in the automotive business. I will certainly try to send referrals your way and continue to service my own vehicles there. I wish you success in your business and will most likely be seeing you in the future. Thanks, John Burchett

Shane, It is with great pleasure for me to write this note to you. I highly appreciate your expertise in servicing/repairing my car. Your professional and business attitude is very much appreciated each time I visit your shop. I highly recommend you to other customers. Sincerely, Laura B Jackson a Very Satisfied Customer